Shipping Policy

Last updated: October 27, 2026

Where we ship

We ship to addresses in the contiguous United States, including PO boxes where the carrier allows it. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the U.S.

Order handling

Orders are processed within 1 to 2 business days. Orders placed after 2:00 PM Eastern Time, or on weekends and U.S. holidays, are processed the next business day.

Delivery estimates

Standard shipping typically arrives within 3 to 7 business days of dispatch. Items ship from the warehouse best placed to serve your address, so multi-item orders may arrive in separate packages.

Carriers and tracking

We use national carriers such as USPS, UPS and FedEx. A tracking number is sent once your order ships.

Shelf-stable items only

We ship shelf-stable products only. We do not ship items that need refrigeration or freezing.

Shipping costs

Shipping charges, if any, are shown before you complete an order.

Delays, lost or damaged packages

Weather, carrier issues and peak seasons can cause delays. If a package is lost or arrives damaged, contact us within 30 days of the delivery estimate and we will repair, replace or refund the order. See our Return Policy.

Address errors

Please check your address before ordering. We cannot be responsible for orders delivered to an incorrect address supplied at checkout.

Contact

2222 W Grand River Ave, Ste A
Okemos, MI 48864
United States
Email: info@pivoxmarket.com