Return and Refund Policy

Last updated: October 27, 2026

30-day returns

You may return most items within 30 days of delivery for a refund, if they are unopened, unused and in original packaging.

Items we cannot accept back

• Opened or used consumable goods, for food safety and hygiene reasons
• Items with a missing or tampered seal
• Items damaged after delivery through misuse

Damaged, defective or incorrect items

If your order arrives damaged, defective, expired or is not what you ordered, contact us within 30 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including original shipping, and you do not need to return the item.

How to start a return

1. Contact us by email at info@pivoxmarket.com or by mail at the address below with your order number.
2. We will confirm eligibility and send return instructions.
3. Pack the item securely and ship it using the method we provide.

Refunds

Approved refunds go to the original payment method within 5 to 10 business days after we receive and inspect the return. Return shipping costs are the customer's responsibility unless the return is due to our error.

Cancellations

Orders can be cancelled before they ship. Contact us as soon as possible.

Contact

2222 W Grand River Ave, Ste A
Okemos, MI 48864
United States
Email: info@pivoxmarket.com